If you are in need of technical or sales support, please read through this help file. If your problem has still not been solved, please reach out to us at Support@swim2000.com
WHAT IS YOUR RETURN POLICY?
We want you to be fully satisfied with your purchase from Swim2000.com. If for any reason you are not completely happy with your order, we gladly accept returns and exchange request within 45 days from the Delivery Date.
Items Ineligible for Return:
- Detached tags and used items
(especially items that has already been used in the water) - Books and videos cannot be returned unless they are defective.
- Customized products cannot be returned.
- Grab bag products can only be exchanged.
HOW TO REQUEST A RETURN?
Click here to learn how to request a return and more information on our Return Policy.
WHAT IS YOUR MAILING ADDRESS?
Swim2000, Inc.
4137 S. Maryland Pkwy.
Las Vegas, NV 89119
SHIPPING POLICIES
You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products.
We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified. Notwithstanding that risk of loss or damage to the products only passes to you once they have been delivered to the delivery address"
CREDIT
You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.
ORDER PROCESSING TIME
Shipments of in-stock items usually occur within 24-48 hours after your order is received during Monday through Friday. Orders received during a weekday before 12 noon (PST) will ship that business day - with expedite request orders (overnight or 2nd day delivery) shipping same day if they are received by 2:00pm (PST). Orders received after 12noon will ship the following day. Weekend orders will process/ship the next regular business day. We're quick! Not many other catalog companies offer this, but we make it happen!
If you need expedited delivery we offer Second Weekday Air and Next Weekday Air for a small upcharge over regular ground service.
Backordered items usually ship within 24 hours after they are received at our warehouse. If you indicate a second choice of color or item we can often quickly substitute that one in for you. We know that backorders are frustrating for you...however, sometimes our suppliers run out of a popular item and it takes a while to replenish it.
INTERNATIONAL ORDERS/CUSTOMS FEES
Customs fees are levied by individual countries on imported goods. Each country has its own rules as to how to levy customs fees. For an example of how the United States levies customs fees, click here. Please check with your local government office if you are an international customer seeking information regarding your country's customs fees.
Swim2000 is not responsible for customs fees and we do not factor customs fees into our shipping prices. If you are an international customer, you may have to pay a customs fee in your home country in order to receive your merchandise.
MyUS.com:
With the help of our partner, MyUS.com, Swim2000 can now offer you convenient, fast international shipping to more than 225 countries throughout the globe on all the Speedo® products you know and trust. MyUS.com is an international mail forwarder that will provide you with a personal U.S. street address where you can receive merchandise. Then, they quickly forward your order on to your international address.
By using MyUS.com, you will receive deeply discounted shipping rates and 24/7 online access to your account to manage your order.
In order to ship your Speedo® products to your international address, please follow these simple steps:
1. Get your own U.S. address in America at www.MyUS.com.
2. Use your new U.S. address, provided by MyUS.com, when placing your order with us.
That's all! Visit www.MyUS.com for more information. MyUS.com has received awards for their quality service from Inc. Magaizne, the United States Department of Commerce, and is backed by the Better Business Bureau.
-GMail
If you are a Gmail member and are not receiving our emails, check your Spam folder first. We find that many of our Gmail customers have our emails filtered to the Spam folder.
If you find that an email we've sent you has arrived in your Spam folder, you can mark it as "Not Spam" to stop that particular issue from ever happening again.
If you're still not able to find emails from us, then you'll need to modify your add us to your contacts list.
- Click on the contacts link.
- Click the New Contact button
- Type swim2000.noreply@newsletter.swim2000.com as the email for your new contact and swim2000.com as the url for your new contact
- Hit Save